Job Description

Description Document, support and maintain customer calls and computer hardware.

ESSENTIAL DUTIES RESPONSIBILITIES:

Respond to routine support requests via phone, email and work orders utilizing the company support tracking software Research more complicated support requests and routes to appropriate personnel as necessary; Ensure all work orders are completed timely Maintain, troubleshoot and administer company PC applications and hardware. Including imaging PC, installing applications, and installing hardware as necessary Maintain, troubleshoot and administer Company telephones. Including replacing phones, configuring voicemail, and assisting with call routing issues Maintain hardware and software shipping and, receiving. Also maintain company hardware and software inventory list Carry cell phone to respond to off-hour support requests Maintain and troubleshoot printing and scanning hardware and software issues. Travel to branch offices as necessary Work with Vendors to place and follow up on trouble calls Work closely with end users to resolve problems with software, hardware and networking issues Complete other duties as assigned EDUCATION and/or EXPERIENCE Associate's degree (A.A.) in a computer-related field or possession of a technical certificate Minimum of two (2) years Information Technology related experience, specifically Help Desk Support experience and/or a combination of education and experience Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected Experience with Microsoft Office and PC repairs is preferred Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran Qualifications Education Associates of Information Technology (required) Skills Active Directory (preferred) Microsoft Windows (preferred) Fiserv Navigator (preferred) Spiceworks (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Farmers National

Job Tags

Similar Jobs